Big Mike's Pizzeria takes customer satisfaction very seriously. In the case of problems with your food order, please contact us directly by giving us a call at the number listed on this website, and we will try to correct the problem to your satisfaction as quickly as possible. If you did not receive your order or received an incorrect order we will offer to correct your food order. If this is not acceptable, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction. By ordering from our website you are agreeing to our refund policy.